Frequently Asked Questions
Questions for us? Check out our FAQs below for some quick help! Or you can always reach out to us at [email protected].
About Our Lab Grown Diamonds & Jewelry
Do you offer mined diamonds, or only lab grown?
We are proud to offer only ethically-sourced, affordable, lab grown diamonds on our website.
What is a lab grown diamond?
A lab grown diamond (also known as man-made, lab created, cultured, or cultivated diamond) is created in a controlled laboratory environment as opposed to an underground mine. The process is human-controlled rather than geological. Truth be told, it is an impeccable, financially savvy alternative to mined diamonds. Learn more about lab grown diamonds here.
Are lab grown diamonds real diamonds?
Lab grown diamonds are authentic diamonds in every sense. All their physical, chemical, optical, and atomic properties are identical to those of mined diamonds. The only difference is that they are made above ground instead of below ground. Lab grown diamonds are absolutely real diamonds. On the other hand, diamond simulants such as moissanites and cubic zirconia are not actual diamonds but merely resemble them because they do not have the same chemical & physical properties of a mined diamond. Learn more about lab grown diamonds here.
How are lab grown diamonds created?
A diamond ‘seed’ is set in carbon-rich conditions inside a sophisticated growth chamber. Using our exclusive growth technique, the seed develops into a rough diamond. The rough diamond is then planned, laser cut, polished & finished just like a mined diamond is. This turns it into a lovely, sparkling precious stone. Learn more about lab grown diamonds here.
Are your lab grown diamonds ethically-sourced?
Yes. Because our lab grown diamonds are man-made in our controlled laboratory setting, they are 100% conflict-free and do not require mining tons of earth to find them. All local labor laws are followed, including child labor laws, and the creation of our lab grown diamonds is free from funding violence, warlords, corrupt governments, or other human rights abuses. Learn more about lab grown diamonds here.
How do you advertise carat total weight, and what are the tolerances?
We display all of our diamond carat total weights (ctw) in fractions in the product name and also show them in decimals in the product details. The fractions we use follow the Federal Trade Commission guidelines for diamonds advertised as fractions as well as diamond industry best practices. To learn more about our diamond carat total weight (ctw) tolerances, please click here.
Do you certify the lab grown diamonds?
We provide a certification card from one of the world’s most reputable independent certification companies, including IGI (International Gemological Institute) and GIA (Gemological Institute of America) for all center stones purchased through our Design Your Ring program. We also provide certification cards for all other jewelry that includes a center stone (or matched pairs) that are 3/4 carat or larger. Learn more about lab grown diamonds here.
What does HPHT and CVD mean in lab grown diamonds?
HPHT stands for High Pressure High Temperature.
CVD stands for Chemical Vapor Deposition.
Learn more about lab grown diamonds here.
Are your lab grown diamonds laser inscribed?
We laser inscribe on the girdle of all lab grown diamonds that are .50 ct and larger.
Can I buy a loose lab grown diamond?
Yes! We have thousands of diamonds available for purchase. We also have robust filters to help you find the one that is perfect for you. Search for your perfect diamond here.
How do you match the side stones to the center stones?
Our diamond experts match side stones based on the quality of the center diamond you choose. For jewelry designed by us, the product page will usually show the quality of the side diamonds.
What metal types do you offer?
Our jewelry is expertly crafted in 14K gold or platinum. Most gold items are available in white, yellow, and rose gold color choices. You can choose your metal type and color on the product page for all items.
Are all white gold rings rhodium plated?
Yes. We use rhodium plating on our white metals, like white gold. The rhodium plating enhances the luster and durability of the metal, and gives a smooth, shiny finish to the jewelry. This is a very common practice in the jewelry industry.
Is the jewelry stamped?
Yes. We have a legal obligation per the National Stamping Act to stamp silver and gold jewelry, and we follow the guidelines for stamping as set forth by the Federal Trade Commission. These markings, or stamps, are required to show the quality of the metal and the trademark. For example, if the item is made of 14 karat gold, the stamp will show 14K. For the trademark, most of our jewelry is stamped with GB for Grown Brilliance. For jewelry that includes lab grown diamonds, we also include LGD in the stamp. For rings, the stamp can be located inside the band, on either the right or left side. If you do not see the stamp with the naked eye, we recommend looking through a magnifier or jeweler’s loupe.
Can I engrave my ring?
Many of our engagement rings and wedding bands are engravable. If the engagement ring is engravable, you will have the option to add the engraving on the product page or in the shopping cart. There may be a small fee for this service.
About Grown Brilliance
Who is Grown Brilliance?
Since we have over 40 years of knowledge and experience in the jewelry industry, we have identified the unique opportunity and incredible need for an alternative to traditionally mined diamonds. We crafted a brand that delivers at every level of our commitment to quality, ethics, product integrity, design and value. Learn more about us here.
What organizations do you support?
We are proud to support SRMD Love and Care USA (SRLC USA), which has helped to touch more than 10 million lives in over 100 cities worldwide with its unique 10-care program. A portion of all our proceeds go to support this esteemed organization. To learn more, please visit our Commitment to Society page, which can be found here.
Orders & Payments
Are your prices in US Dollars?
We display all of our prices, including duties, taxes, and shipping fees in local currency, based on the country. You can change the country to see local language and currency by clicking on the flag icon in the upper right-hand corner of the site and then choosing the country you wish to see.
Do I have to pay tax?
We collect tax from customers where we are required to do so. We make no profit on these taxes, and we pay the required taxes directly to the states that require us to collect them. Any taxes we must collect will be calculated and displayed clearly during checkout.
What payment methods do you accept?
We accept all major US credit cards, PayPal, Apple Pay, and Google Pay. For your convenience, we can also accept a Bank Wire Transfer. We also have financing available through Affirm, with low monthly payments and rates as low as 0% APR.
Do you offer financing?
Yes, we offer financing through Affirm. If qualified, you may qualify for low monthly payments with rates as low as 0% APR. At checkout, choose Affirm as your payment method, then create an account and answer a few questions. You will be notified immediately if you’ve been approved. All future monthly payments and financing terms will be handled through your Affirm account.
Can I purchase if I’m outside of the United States?
Yes! We currently ship to the 50 U.S. states, Canada, England, Australia, and several other international destinations. For a complete list of countries that we ship to, click here. All US and International orders ship via FedEx. Military APO/FPO addresses ship via the United States Postal Service (USPS). We are expanding our international destinations, so please check back often.
Shipping & Delivery
How long does it take to ship my order?
Each item is either In-Stock or Made-to-Order. In-stock items ship within four (4) business days after your order. Made-to-Order items take approximately two (2) weeks to create, and then ship to you. Check the product detail page once you’ve configured your jewelry to determine the approximate shipping date. See our full shipping policies Here.
What does your packaging look like?
All of our items are placed in a stylish and sophisticated jewelry box for presentation and gifting. In order to mitigate theft or other issues, our shipping packages do not mention Grown Brilliance, diamonds, or jewelry anywhere on the box.
What shipping methods to you offer?
For U.S. orders, we offer FREE FedEx 2Day shipping for all items. FedEx Priority Overnight is available for a small additional charge. For addresses going to domestic or international military bases through APO/FPO, we ship for FREE using USPS Priority Mail.
For International orders, including orders shipping to Canada, England, and Australia, we ship FREE via FedEx International Economy, which takes two to five (2-5) days to arrive once the item ships.
See our full U.S. and International shipping policies here.
See the full list of countries available for international shipping here.
Do you offer Saturday Delivery?
At this time, we do not offer Saturday Delivery. See our full shipping policies here.
Do you ship internationally?
Yes! We currently ship to Canada, England, Australia, and several other international destinations. For a complete list of countries that we ship to, click here. All US and International orders ship via FedEx International Economy service, which takes two to five (2-5 days) to arrive after it ships. We are expanding our international destinations, so please check back often.
Can I cancel or change my order?
Once your payment is processed, we are unable to change order in any way. This includes changes for a different item, metal color, carat weight, ring size, or changes to the billing or shipping address. However, you may cancel made-to-order items up to 24 hours after you place the order.
Returns, Warranty, Repairs
What is your return policy?
We offer a complimentary 30-day return policy with FREE return shipping via FedEx, so you can make sure your purchase is perfect. If for any reason you are not completely satisfied with your order, return it within 30 days from when it ships for a full refund back to your original payment method.
Do you offer a warranty on the jewelry?
Yes. We stand by our gemstones and jewelry. We offer a free Lifetime Manufacturing Warranty. We warrant that all jewelry will be free from manufacturing defects in materials and workmanship at the time of delivery and that the optical properties of gemstones will never fade or cloud over time. View our full policy here.
Can I resize my ring?
Yes. For U.S. customers, we offer free ring sizing after your first purchase, and up to one time per year after that.For International customers, we do not offer free ring sizing, but you may return the incorrect size and order the correct size within 30 days of purchase. See the details here.
Do you offer repairs if something happens to my jewelry?
While diamonds and jewelry are durable, they are not indestructible. If something happens to your jewelry and you need repairs, we’re here to help. Get started with a repair here.
Jewelry Care and Fit
How do I determine my ring size?
How should I clean and care for my lab grown diamond jewelry?
You can clean your lab grown diamond jewelry the same way that you do most of your fine jewelry. One simple method is to use a little dish soap and warm water and gently scrub your jewelry with a soft cloth or soft bristle tooth brush. Rinse it clean and then let it dry on a soft cloth. Another option is to use an ultrasonic jewelry cleaner. You may also want to purchase our jewelry cleaning kit here.
Contact Grown Brilliance
Can I speak to someone directly?
Yes! We’re excited to talk to you about your jewelry purchase. You can contact us by phone, email, or chat. We’re available every day (except U.S. Holidays) 9:00 AM – 10:00 PM ET.