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You dream. We create.
It’s never easy finding jewelry that’s uniquely you.
That’s why we created Truly Custom, a canvas for you to dream up and design that perfect piece of jewelry your heart has always desired.
Whether it’s a keepsake bracelet, a diamond necklace or a ring to hold one of your most cherished memories, let loose your imagination and bring your vision of luxury to life.
Our devotion is in the details.
Generate 3D renders
for your designs
for your designs
Wear your piece in as
little as 14 days*
little as 14 days*
A few of our love stories
Barry Wolpa
For as long as I can remember I have dreamed of having a diamond bracelet. But, what I wanted was very specific and years and Read moreyears of searching the internet and jewelry shops around the world never let me to finding my dream bracelet and anything even close to what I wanted was always prohibitively expensive. Then a good friend told me about lab grown diamonds which he discovered when searching for an engagement ring. I did some research about LGD’s and was ultimately led to the Grown Brilliance website. I liked what I saw but there wasn’t a bracelet that met my desired specs. I knew that I wanted emerald cut diamonds set side by side on an 8 inch bracelet. And, the diamonds had to be big enough to be a men’s bracelet. An inquiry email led me to the custom order department and I explained exactly what I wanted. I answered the few questions that were directed to me and within just a few days I received a proposal the create the bracelet of my dreams: 15 carats of diamonds set in 18 carat gold to wrap around my wrist. We were able to agree to a price that I found very reasonable. I placed my order and held my breath for the 3 weeks it took to make the bracelet. It arrived to me exactly when they said it would and I have not stopped smiling since. The diamonds are amazing. I took my bracelet to my local jeweler and he was blown away by this piece. He used his diamond identifying tool and could not see any difference between these stones and the mined diamonds he was accustomed to working with. I could not be happier and I never want to take this beautify off my wrist. Working with Nicole and Grown Brilliance was easy and pleasant. I can recommend this company totally and completely. Read less
Christina Meier-Johnson
Using grown brilliance for my new wedding set was one of the best decisions I’ve made. Their customer service has been excellent, fast responses and Read morealways very helpful. They even completed my custom ring a few days ahead of time so I could have it in time for my anniversary trip. On top of that the quality of the ring is top notch, it’s absolutely stunning! I get compliments all of the time. I will recommend them to friends and use them again for future diamond purchases. Read less
Susan Huberman
I am in love with Grown Brilliance! My husband and I just celebrated our 30th wedding anniversary and made the decision to upgrade my 10 year anniversary ring. Read moreI loved that ring, but have been wearing it for 20 years and was ready for a change.
20 years ago, lab grown diamonds did not exist, but the idea of something ethically and sustainably sourced really appealed to me. Further, I was able to get a higher quality and larger center stone than I would have been able to afford otherwise.
Any hesitation about getting a new ring was completely erased when I discovered GB’s Truly Custom service. I cannot speak more highly about Nicole and my experience with the Truly Custom team. They answered all my questions and brought my dream ring to life. It was so easy – just upload some inspiration photos and provide a description and then they send you CAD drawings so you can preview the ring and make any tweaks. It was fun, easy and awesome!
My 30 year ring is truly one of a kind… just like my husband! Read less
Keely Powell
Using grown brilliance for my new wedding set was one of the best decisions I’ve made. Their customer service has been excellent, fast responses and Read morealways very helpful. They even completed my custom ring a few days ahead of time so I could have it in time for my anniversary trip. On top of that the quality of the ring is top notch, it’s absolutely stunning! I get compliments all of the time.I will recommend them to friends and use them again for future diamond purchases. Read less
Matthew Stone
I purchased a full wedding set from Grown Brilliance’s Truly Custom division when Truly Custom was very new. I originally purchased an engagement ring and wedding band set along with a wedding band for myself Read moreI had a consultation with a very pleasant and helpful representative, Charity. She helped answer my questions and we finalized my design. My pieces were delivered a few weeks later and were gorgeous except for two issues. 1) The main diamond on the engagement ring was not the quality I had ordered or paid for. 2) The matching wedding band was nowhere to be found. I contacted Grown Brilliance and Sydney, from the Truly Custom division, immediately sent me a return shipping label and apologized for the missing wedding band. No one seemed sure why the band was not made and sent, but assured me it was now in process. I returned the ring for repairs and received both the wedding band and repaired ring, with the proper diamond, in around two weeks. My wife and I got engaged shortly thereafter and thought that would be the end of our communication with Sydney.
A few weeks following the engagement, my wife told me her finger felt swollen because her engagement ring was tight. We looked at the ring and discovered it was significantly bent. What I felt to be a beautiful, delicate design turned out to be too delicate for her daily routine. I contacted Sydney, told her what had happened, and that I thought we needed a redesign to create a sturdier ring set. The immediate response was “no problem!” They sent me a return label and developed a couple of design suggestions. We then had another virtual meeting, this time with Sydney. She discussed the designs and options and we decided on a new design. Grown Brilliance provided a 100% in store credit on return of the original set and all I had to pay was the difference in material costs between the two designs.
We received the new ring set a couple weeks later and it was absolutely gorgeous. My wife was over the moon. A few days later, however, she bumped the ring on the padded portion of the car seat and the entire main setting bent over backwards. We once again contacted Sydney who informed her supervisors, immediately provided a return shipping label, and we sent the ring back for repairs.
We got the ring back again from repairs a couple weeks later along with another new wedding band. We let Sydney know the shop had sent us another wedding band. Nobody seemed to know why another wedding band had been created, or even that it had, but she sent us a return shipping label and we returned the extra wedding band. My wife and I were in different parts of the country at the time, so we really sat down to look at the repaired engagement ring several days later. Upon inspection we discovered the repair was awful. The workmanship was extremely sloppy with solder randomly used to attack the prongs to the main body of the ring. The main attachment point was uneven and the main diamond was crooked in the setting.
Once again we contacted Sydney with our concerns. Sydney immediately escalated the matter to the highest levels of the company and provided another return shipping label as well as a partial refund for our continued troubles. Grown Brilliance determined they would completely remake our wedding set with extra quality checks at every step to ensure the pieces we received were the very best work possible. The remake took around three weeks with Sydney and her supervisors inspecting the pieces as a last step. We finally received the pieces and they are gorgeous. My wife has worn them now for about a week with no issues other than regularly being stopped by people complementing her rings. My ring, a simple gold band, was fine from the beginning.
The Truly Custom division is still very new and I believe our orders have identified several business process and quality control issues within the company or division. It was quite frustrating getting from the initial order to the final pieces. That being said, when the problem of my initial design being inadequate for my wife’s needs became apparent, Sydney and the company bent over backwards to help us find a solution. There were no questions about taking back the original set for a full credit and they didn’t even ask us to pay to ship the pieces back. In truth, every interaction with the people at Grown Brilliance was amazing. Everyone was super pleasant and went out of their way to address our needs.
Overall, I would recommend Grown Brilliance to anyone looking for a piece of diamond jewelry. Their prices are excellent and their customer service is second to none. Hopefully the business processes and quality control issues identified during our purchases will be addressed and will longer be a concern. If those issues are corrected, Grown Brilliance would be unbeatable. Read less
Jennifer Jagolinzer
Working with Grown Brilliance’s Truly Custom program was a seamless and wonderful experience. For start to finish, the team understood my concept and Read morewas very responsive and helpful. They were always friendly and professional assisting with my little tweaks and various questions, I always felt well taken care of. The finished product arrived on time, as promised, and exceeded my expectations! I’m so happy with the ring design and quality. Thank you, Grown Brilliance, for making my 40th birthday wishes come true! This is my second order from Grown Brilliance, and definitely not my last! Read less
Connor
The Truly Custom design process was smooth from start to finish and Read moreI was paired with the same person from start to finish which made the entire process a breeze! Grown Brilliance was able to create a unique one-of-a-kind piece for me based off of an image I had gathered from the internet along with a detailed description of my needs. They were transparent with their pricing and design process and never made me feel rushed as I made this once in a lifetime purchase. Overall, I would highly recommend the Truly Custom design process to make the ring of your dreams become a reality. Thank you, Grown Brilliance! Read less
Chris
The team at Truly Custom took a half-paragraph description from a personRead more who had never bought a piece of jewelry in his life and turned it into a gorgeous design. The design concept rendering was beautiful, but nothing prepares you for seeing the ring in person, or on her finger. It is truly stunning. I was a bit of a nervous wreck waiting on this ring to be completed, but Nicole was patient with me and gave me frequent updates on the production. For value, customer service, and design, I give Truly Custom a 10/10. Read less
Thino
She said yes! The ring came out amazing and a lot better than expected.
Ramona
I’m obsessed with my ring!
I want to thank GB for bringing to life my dream ring. The customer service Read morethroughout the entire process was EXCEPTIONAL.I wanted a “self-love” ring that I could be proud of so the design team took my edits and noted every detail that I wanted to include and absolutely nailed the final design! I gasped at how beautiful the ring was when it arrived and could not be more in love with it! Read less
As little as 14 days. Once you submit your design, allow 2-4 days to receive a link to your jewelry. Then, once you place your order, most items ship within 10 to 12 days. More complex designs or designs with specialty stones, including fancy color diamonds, may take a bit more time. Check the Estimated Ship Date on your link when you receive it. We do our best to estimate your expected shipping date. All items will ship via FedEx 2Day at no additional charge. You may choose FedEx Priority Overnight for an additional charge at checkout. Please note, electing FedEx Priority Overnight does not expedite the lead time it takes to create the jewelry.
Unfortunately, no. Truly Custom orders cannot be expedited as we handicraft each piece, and when the order is ready, it ships. Grown Brilliance’s 14 day timeline is one of the fastest in the industry for custom designed jewelry. Rest assured that our design and production teams work diligently to process your design orders as quickly as possible. We suggest ordering 2-4 weeks in advance of any special dates. When you place your order, you may select FedEx Priority Overnight® for an additional charge at check out. Please note, electing FedEx Priority Overnight® does not expedite the lead time it takes to create and ship the jewelry.
Yes, but please note that we cannot copy a direct design from another jeweler or infringe on a trademarked design. However, we will work to create a piece that is as close as possible to your original reference item without infringing on any trademarks.
We can make a custom design, or your jewelry inspired by another piece. However, we cannot replicate a design from another jeweler to produce an exact match. Our designers will create a piece as close as possible to the original reference item without infringing on any trademarks.
Alongside lab grown diamonds, we are currently only including created sapphire, created ruby, and created emeralds in the designs. Additionally, we do not create Truly Custom orders in Sterling Silver, and we will not include other retailer or designer logos to avoid infringing on any trademarks.
A Truly Custom design must be structurally sound to stand up to normal wear, and to properly secure the diamond. Our designers will work to create a final design that meets both your design request and these criteria. Please note, we may not be able to create your piece due to price, availability of materials, or inability to maintain the integrity of the piece.
Yes, you can! Should you need any modifications to your design, please schedule an appointment with the Truly Custom team so we can clarify your design changes. When we send you your original design, we will include a link to book an appointment with one of our experts. Once clarified with the expert, we will consult the design team on your behalf, and a new design image will be produced within 2 business days for your review.
You may cancel your Truly Custom order within two (2) business days of your purchase for a full refund, with the exception of any pre-paid deposits, which will be refunded as a credit to your account. After two (2) business days, should you cancel your order, we will refund your purchase as a store credit, including any pre-paid deposits. Store credits will never expire and can be used toward any future purchase or purchases at Grown Brilliance.
You can request the customization of rings, bracelets, necklaces, and earrings. Please note, we may not be able to create your piece due to price, availability of materials, or inability to maintain the integrity of the piece. If you wish to inquire about customizing a different type of jewelry, we suggest first booking an appointment with one of our Truly Custom experts here.
You may return your Truly Custom order for store credit only within 30 days of purchase. Upon receipt of your return, we will refund your total purchase amount, including tax, to your Grown Brilliance account. This store credit will never expire and you may use it on any future purchase or purchases. Note that you will still be responsible for your original purchase on your original payment method. Should you choose for the store credit be used for a new custom piece through Truly Custom, this is considered a re-design and is eligible one time only. Once going through the re-design process and placing the new order using store credit, the re-designed piece is final sale. The Lifetime Manufacturing Warranty and free Repair process is still applicable and can be utilized at any time. Our Lifetime Manufacturing Warranty applies to all Truly Custom purchases. Please review the full policy here.
Please contact [email protected] to speak with a Jewelry Specialist to begin your re-design.
No. We don’t include any additional charges to create your Truly Custom design. Unlike other retailers, we do not charge extra for the design process including artist sketches (if required), computerized CAD designs, or photo and video rendering. We apply the same GB 365 pricing methodology to our Truly Custom designs that we do for all jewelry that we sell at Grown Brilliance. We offer our best price every day, 365 days a year. Rest assured, there are no additional or hidden fees in the Truly Custom pricing.
No, a wax model is not required to be able to create the piece. We can design and present to you a video and multiple angle views of your design without a wax model. Once you make your purchase, we immediately begin creating your piece.
The price of your Truly Custom design depends on a few factors, including the total diamond carat weight, the amount and type of metal used in the setting, and the labor costs. For rings, we present the diamond prices up front by shape and carat weight. Then, when we present your design to you, we will show you the setting price, the center diamond price, and the total price. There are no additional charges for using our Truly Custom design service.
At Grown Brilliance, we have a global supply chain. Most of our settings and diamonds are created overseas by our trusted suppliers and then shipped into our fulfillment center in the United States. Center stones are set in the United States, where every element of the Truly Custom order goes through a final quality inspection prior to shipping.
You may wear the design proudly as a Grown Brilliance piece. However, Grown Brilliance retains the exclusive rights to any design created through our Truly Custom program. As the owner of the design, Grown Brilliance reserves the right, in our sole discretion, to use the design, including any variations, edits, or adjustments to the design, for marketing, promotion, advertising, selling, or any other consumer-related activities.
Questions for us? Check out our FAQs below for some quick help! Or you can always reach out to us at [email protected].