No exchange policy!!
"I'm really upset about the fact that I ordered 2 rings and got a free gift (which was one of my reasons for purchasing). I wanted to exchange this ring for a more expensive one, but the only way to do that was to send everything back and re-order. So not only did I have to send back the other ring I loved, but when I went to re-order, the free gift had changed and was something I didn't want. It was a really bad experience for me."